When the whole firm is buried in returns, we answer the phone.
Frontier Reception is human front desk support for CPA and bookkeeping firms. When the February–April crush has everyone heads-down in returns — or you're simply short a person — a trained receptionist answers in your firm's name, captures the new-client inquiry with your exact intake questions, books the consultation into your calendar, and routes existing-client calls by your rules.
Starts at $325/mo · billed on the calls we handle, never per minute
Your callers should hear a person — not a script-reader, not a bot, not a call center.
A calm, trained extension of your front desk.
- Real receptionists, following your instructions
- Your greeting, your tone, your rules
- Documented call notes and intake questions
- Urgent calls routed the way you decide
An AI receptionist or a generic call center.
- Not an automated voice or chat bot
- Not a high-volume call floor reading scripts
- Not a replacement for your team — a support for it
- No headset clichés, no scripts read at your callers
A missed call in March isn't one return — it's a multi-year client.
Your phone rings hardest in the exact weeks your team can least afford to touch it. Callers who hit voicemail dial the next firm on their list; callers who reach a person usually stop looking. We answer the ones your staff can't get to.
Every new-client call reaches a person
A “do you take new clients?” call in February is rarely one return. A small-business caller who needs the 2025 filing plus monthly bookkeeping is a four-figure-a-year engagement that renews every year — and they're calling down a list. We pick up, run your intake questions, and book the consultation before the next firm answers. Plans start at $325 a month — less than the typical prep fee on one business return.
Your existing clients don't hit voicemail at deadline
In the first two weeks of April, a client calling about a missing K-1, an extension, or the documents you're still waiting on wants a person — not a mailbox that's been full since March. We take the detail accurately, note it against the deadline, and route it to the assigned preparer by your rules, so the work keeps moving without your staff working the phones.
We take details — never tax advice
We're your front desk, not your CPA. We answer in your firm's name, treat every caller's finances as confidential, and gather exactly what you'd ask — entity type, prior preparer, what's outstanding. We never interpret an IRS notice, quote a fee, or estimate a refund; anything that needs professional judgment is flagged and routed to your team, the way you set it up.
Real calls your firm gets — handled your way
These are the calls that come in while everyone's billable. Here's how a trained receptionist handles each one, following the greeting, intake questions, and routing rules you set during onboarding.
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“Do you take on monthly bookkeeping? I'm about two years behind and my business return isn't filed either.”
We answer as your firm and run your new-client intake — entity type, software, payroll, prior preparer — then book a consultation straight into your calendar. You get a cleanup-plus-recurring lead fully scoped and scheduled, delivered by text and email while your preparers stay on their returns.
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“I got a certified letter from the IRS saying I owe $14,000 and I'm panicking — can someone call me today?”
We stay calm so the caller can. We never interpret the notice or give tax advice — we capture the notice number, the response deadline printed on it, and the caller's details, then flag it time-sensitive and route it by your rules. Your team decides the response; nothing sits in a voicemail box.
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“I'm coming in Tuesday — what do I need to bring? And are you open Saturdays during the season?”
We answer both from your script — your document checklist, your season hours — confirm the appointment, and log the call. A two-minute question gets a complete answer without pulling a preparer off a return in deadline week.
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“I still haven't sent you my documents — is it too late to file on time?”
We don't answer the filing question — that judgment is yours. We capture which documents are outstanding, note the client and the deadline per your instructions, and message the assigned preparer by text and email in real time, so the extension decision gets made by your team, not by silence.
Two-day quote
Tell us about your calls; a real person replies within two business days.
No long contract
Month-to-month after setup. A quote is a conversation, not a commitment.
We never sell your data
Encrypted in transit and at rest. No ad tracking on our site, no data brokers — we measure our ads only by the quote requests they send us.
A real Alaska LLC
Frontier Reception is an Alaska limited liability company. Quotes are always free.
Tell us how your calls come in today.
No instant sign-up, no obligation. We'll put together a coverage plan and a custom quote — usually within two business days. A real person reviews every request.
Request coverage
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The questions we hear most.
Will my callers know it's not my own front desk?
No. We answer in your firm's name with the greeting and script you give us, and we ask the questions your own front desk would ask. To the caller it's simply your office picking up — a calm, prepared person who takes their information and gets them scheduled. Most callers never know reception is handled off-site.
Do your receptionists actually understand accounting firms?
They understand your front desk, and they're set up on your firm specifically. During onboarding, a real person configures your greeting, intake questions, service lines, and routing rules with you — so callers hear the right vocabulary whether they need a 1040, a business return, or monthly bookkeeping. What we never do is the accounting itself; anything that needs a professional's judgment goes straight to your team.
Will you interpret an IRS notice, quote fees, or give tax advice?
Never. Callers holding an IRS letter often push hard for an answer on the spot — we don't give one. We capture what the notice says, the deadline on it, and how to reach the caller, then route it by your rules so your team responds with the letter in front of them. No advice, no fee quotes, no refund estimates — the professional judgment stays under your name.
Can I use you just for tax season?
Yes. Service is month-to-month after setup and billed on the calls we handle, so coverage can ramp up for the February–April crush and scale back after. Year-round coverage can also make sense — extension deadlines, IRS notices, and new bookkeeping inquiries don't wait for March. We'll scope the right shape on your discovery call.
Is this a bot or AI answering the phone?
No. Your calls are answered by real people on our team during covered hours — we don't use AI voice agents. Outside covered hours, callers can reach a simple message that a person will follow up on the next business day.
Do you answer 24/7?
Not yet. We currently cover business hours and overflow — the busy stretches when your preparers are buried in returns or short-staffed, plus the calls that would otherwise ring out. After-hours coverage is available to a limited number of accounts case-by-case; ask on your discovery call if it's a fit.
How much does it cost?
Plans start at $325/month, billed on the calls we handle — never per minute. There's a one-time $199 setup that may be waived with a 6-month agreement. We'll recommend the right plan on your discovery call.
How soon will I hear back?
Within two business days, almost always sooner. A real person reviews every request and follows up to scope the right coverage for your firm.
Stop losing new clients to voicemail at deadline.
The clients you'll still be filing for in five years call for the first time during the weeks you can least afford to answer. Let a trained receptionist pick up in your firm's name, capture the inquiry, and book the consult while your team stays on the returns. Tell us how you run your front desk and we'll send a quote within two business days.
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