Privacy Policy

Overview & who we are

Frontier Reception is an Alaska-based front desk support service. We provide human call answering, message handling, appointment scheduling, lead intake, and call routing for businesses that need reliable reception coverage without adding full-time payroll.

This Privacy Policy covers information collected on our public website at frontierreception.com, including the homepage, signup form, and related pages. Information our receptionists handle on behalf of a business client during call answering is governed separately by our service agreement with that client, not by this policy.

One exception: if a client connects the optional Google Calendar integration described in Section 11, this Privacy Policy — not the service agreement alone — governs how we handle the Google user data accessed through that integration, as Google requires.

If you have questions about this policy, contact us at [email protected].

Information we collect

We collect three categories of information from visitors to our website:

We do not knowingly collect special-category personal information (such as health, financial account, or government identifier data) through this website. Please do not include that information in the free-text notes field.

SMS consent & messaging

If you check the SMS consent box on our signup form and provide a valid US phone number, you expressly consent to receive transactional SMS messages from Frontier Reception related to your inquiry and account setup. This consent is logged with the timestamp, your IP address, and the exact consent language shown to you at the time of submission.

The messages you may receive include:

• A reply from a receptionist about your inquiry
• Scheduling messages to set up a discovery call
• Account updates related to your onboarding

We do not send marketing or promotional SMS and we do not share, sell, rent, or trade your phone number with any third party for marketing purposes. Mobile information is never shared with third parties or affiliates for marketing or promotional purposes.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message you receive from us. You can request help by replying HELP. See Help & contact for our complete keyword behavior.

How we use information

We use the information described above to:

• Respond to inquiries submitted through the signup form
• Send SMS and email messages you have consented to receive
• Schedule and conduct discovery calls with potential clients
• Prepare a service quote and call playbook for prospective clients
• Maintain consent and opt-out records as required by SMS regulations
• Operate, secure, and improve our website, including detecting abuse and rate-limiting submissions
• Comply with applicable laws, including responding to lawful requests from authorities

We do not use website-collected information to train artificial intelligence or machine learning models, and we do not use it for any form of automated decision-making that produces legal or similarly significant effects about you.

Processors we share information with

We share information with a small set of service providers (“processors”) who help us operate our website and messaging program. Each processor processes information only on our instructions and only for the purposes listed below.

We do not sell personal information, and we do not share personal information with advertising networks or data brokers. We may disclose information when required by law, in response to a valid legal process, or to protect the rights, property, or safety of Frontier Reception, our clients, or the public.

Cookies & analytics

Our website uses a small number of strictly necessary cookies and similar technologies to operate, including:

• A session cookie set by our hosting layer to protect form submissions from cross-site request forgery
• Cookies set by Cloudflare to support its security and bot-protection features

Google Analytics

We use Google Analytics 4, a web-analytics service provided by Google LLC, to understand how visitors use our website in aggregate so we can improve it. Google Analytics sets first-party cookies (named _ga and ga<id>) and collects information such as the pages you view, how far you scroll, clicks on links that lead off our website, your approximate geographic region (country or region level), and general device and browser characteristics.

We have configured Google Analytics to limit what it collects and shares:

• IP addresses are used only momentarily to derive your approximate location and are not logged or stored by Google Analytics.
• We use Google Consent Mode with all advertising and ad-personalization signals set to denied — your data is used for website analytics only, never for advertising or cross-site ad targeting — and we do not enable Google Signals.
• We do not send your name, email address, phone number, the contents of the quote request form, or any other directly identifying information to Google Analytics.

Google processes this information as our service provider. For more information, see Google’s Privacy Policy and How Google uses information from sites or apps that use its services.

Your analytics choices

You can opt out of Google Analytics at any time:

• Opt out of analytics in this browser — sets a preference on this device so Google Analytics will not load on future visits. This relies on a small setting stored in your browser, so it applies per-browser and is cleared if you clear this site’s data.
• Install Google’s browser opt-out add-on, which disables Google Analytics across every website you visit.
• Turn on your browser’s “Do Not Track” or Global Privacy Control setting — when either signal is present, we do not load Google Analytics at all.

Apart from Google Analytics as described above — which we use for website analytics only, never advertising — we do not use third-party advertising trackers, cross-site advertising pixels, or behavioral advertising cookies, and we do not sell your personal information. We also keep server-side request logs to understand aggregate traffic patterns (page views, referrers, error rates); these are retained as described in Section 07.

Data retention

When a retention period ends, data is deleted from our active systems and overwritten in backups during the next backup rotation.

Your rights & choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information, subject to legal retention obligations (for example, SMS consent records)
• Opt out of SMS messages at any time by replying STOP
• Disconnect a connected Google Calendar at any time from your Frontier Reception portal, or revoke our access directly at myaccount.google.com/permissions
• Withdraw consent for any voluntary processing we rely on

To exercise any of these rights, email [email protected] from the email address associated with your inquiry. We will respond within 30 days. We may need to verify your identity before fulfilling certain requests.

We do not discriminate against anyone for exercising their privacy rights.

Security

We use commercially reasonable administrative, technical, and physical safeguards to protect information against loss, unauthorized access, and misuse. These include encryption of data in transit (TLS) and at rest, access controls and least-privilege account provisioning, rate limiting and bot protection on form submissions, and regular review of processor security practices.

No method of transmission or storage is completely secure. If we ever become aware of a security incident that affects your information, we will notify you in the manner and within the time frame required by applicable law.

Children’s privacy

Our website is intended for use by business owners and decision-makers. It is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at [email protected] and we will delete it.

Google Calendar integration

Frontier Reception offers an optional Google Calendar integration that lets our receptionists book, reschedule, and cancel appointments directly on a client’s own Google Calendar while handling that client’s calls. A client connects this integration themselves by signing in to their Google account and granting access on Google’s consent screen; we never access a calendar that has not been explicitly connected. This section describes how we access, use, store, share, protect, and delete Google user data, and it applies to that data notwithstanding the general scope described in Section 01.

Google user data we access

When a client connects their Google Calendar, we request the narrowest set of permissions (“scopes”) needed to schedule appointments, and nothing more:

During the connection we also receive the email address of the Google account that grants access, so we can identify and manage the connection. We deliberately do not request the broad “Calendar” scope that would allow sharing, access-control, or bulk-delete operations.

How we use Google user data

We use this data solely to provide the appointment-scheduling feature inside the Frontier Reception receptionist console:

• Reading free/busy times to present available appointment slots
• Listing your calendars so you can select the booking calendar
• Creating, rescheduling, and cancelling appointment events you have asked us to manage

When we create an event, we write the appointment type, time, location, notes, and — where the caller has provided it — the caller’s name, phone number, and email address (added as a guest so Google can send its own invitation). We do not use Google user data for advertising, we do not sell or transfer it to data brokers, and we do not use it to train artificial-intelligence or machine-learning models.

How we store and protect it

When you connect, Google issues us a long-lived authorization credential (a “refresh token”) that lets us act on the calendar you authorized. We encrypt that token at rest using AES-256-GCM and never expose it through our application. Free/busy data is read in real time to compute available slots and is not retained. We store a record of each appointment we book (event identifier, time, type, location, notes, and the caller’s contact details where provided) and basic connection metadata (which calendar is connected, who connected it, when, and the granted permissions). All data is encrypted in transit (TLS), access is limited to authorized Frontier Reception staff on a least-privilege basis, and we request only the minimum scopes described above.

How we share it

Google user data obtained through this integration is shared only with Google itself (to read availability and write the events you authorize) and with the same infrastructure provider that hosts our application (see Section 05). We do not sell it, and we do not share it with advertising networks, data brokers, or any third party for marketing purposes.

Retention and deletion

You can disconnect your Google Calendar at any time from your Frontier Reception portal, or revoke our access directly from your Google Account at myaccount.google.com/permissions. When you disconnect — or when your client account is closed — we revoke the refresh token with Google and delete our encrypted copy. Appointment records we created are retained as described in Section 07. Disconnecting does not delete events already placed on your Google Calendar; those remain under your control in Google.

Changes & how to contact us

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. For material changes, we will provide a more prominent notice on the homepage for at least 30 days.

To contact us about this policy, your information, or your SMS preferences:

• Email: [email protected]
• General: [email protected]