When your whole team is billable, we answer the phone.
Frontier Reception is human front desk support for boutique firms — design studios, agencies, architecture and engineering practices, PR and consulting shops. When everyone is deep in a deliverable or across the table from a client, a trained receptionist answers in your firm's name, qualifies the inquiry with your questions, books the intro call, and makes a three-person practice sound like an established firm.
Starts at $325/mo · billed on the calls we handle, never per minute
Your callers should hear a person — not a script-reader, not a bot, not a call center.
A calm, trained extension of your front desk.
- Real receptionists, following your instructions
- Your greeting, your tone, your rules
- Documented call notes and intake questions
- Urgent calls routed the way you decide
An AI receptionist or a generic call center.
- Not an automated voice or chat bot
- Not a high-volume call floor reading scripts
- Not a replacement for your team — a support for it
- No headset clichés, no scripts read at your callers
A missed inquiry is a lost engagement.
For a boutique firm, one signed engagement can be a quarter of the year's revenue — and when it comes in by phone, it lands mid-deliverable, while everyone's time is already sold. Here's what changes when a real person picks up.
Every project inquiry reaches a person
New-business calls are your highest-value calls — a rebrand, a website build, or a retainer is a five-figure engagement, and a prospect who hits voicemail dials the next firm on their shortlist. We pick up when your team can't, so a “do you take on projects like ours?” becomes a qualified inquiry and a booked intro call. Plans start at $325 a month — about two billable hours.
Your deep work stays uninterrupted
In a five-person firm, whoever answers the phone is billable too — and every interruption costs someone the thread. We take the calls: routine questions answered from your script, detailed messages captured, and the new inquiry delivered by text and email the moment the call ends. Your designers, strategists, and engineers stay in the deliverable.
A small firm that sounds established
A prospect's first impression of your firm is whoever answers its phone. When that's a warm, professional receptionist using your greeting, you read as a practice with a staffed front desk — not a founder who missed the call because they were deep in Figma or across town on a site visit. That polish starts winning the engagement before the intro call happens.
Real calls, handled your way
These are the calls that come in while your whole team is in the work — and how a trained receptionist handles each one, following the rules you set during onboarding.
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“Hi — a past client of yours referred me. We're rebranding after an acquisition and we're talking to a couple of firms this week.”
We answer in your firm's name and run your intake — scope, timeline, budget range, decision-maker, how they found you. The qualified brief lands by text and email before they've dialed the next firm on their list, and the intro call goes straight onto your calendar.
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“The printer found an error in the packaging file and the run starts at noon — I need whoever owns our account, right now.”
Urgent is whatever you say it is. We flag the call per your rules, capture the job, the deadline, and a direct callback number, and text it to the account lead immediately. We don't make the judgment call ourselves — we make sure the right person can.
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“What do you charge for a website? Ballpark — is it like five grand or fifty?”
We never quote fees or scope work on your behalf — that's your intro call. We capture what they're after, note the budget signal, and book the call, so you walk in with the whole picture and the number stays yours to set.
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“I need to move Thursday's design review — does Friday morning work for the team?”
We recognize an active client and treat them that way. If it's an appointment we booked into your calendar, we reschedule it on the spot; if not, we take the details and route the request by your rules — the client feels tended to, and nobody's concentration gets broken.
Two-day quote
Tell us about your calls; a real person replies within two business days.
No long contract
Month-to-month after setup. A quote is a conversation, not a commitment.
We never sell your data
Encrypted in transit and at rest. No ad tracking on our site, no data brokers — we measure our ads only by the quote requests they send us.
A real Alaska LLC
Frontier Reception is an Alaska limited liability company. Quotes are always free.
Tell us how your calls come in today.
No instant sign-up, no obligation. We'll put together a coverage plan and a custom quote — usually within two business days. A real person reviews every request.
Request coverage
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The questions we hear most.
Will prospects know it's not my own front desk?
No. We answer in your firm's name, with your greeting and your script, so the caller hears a warm, professional front desk — not an outside service. For a three-person firm, that's the point: every caller gets the experience of an established practice, and nobody hears you juggling the phone mid-deliverable.
Can you qualify project inquiries and book the intro call?
Yes — that's the core of it. We ask the intake questions you'd ask on a first call — scope, timeline, budget range, referral source, decision-maker — and capture the answers as a clean brief, delivered by text and email in real time. If it's a fit, we book the intro call straight into your calendar. You get a qualified inquiry, not a name and a number.
What if a caller asks something you can't answer?
We stay inside your script. Routine questions — services, process, location — we answer from the material you give us. Pricing, scoping, and creative or technical judgment we never touch: when a caller pushes for a ballpark, we note the budget signal and book the call so you set the number with the full picture. When in doubt, we take a detailed message rather than guess.
How do you learn our firm well enough to represent it?
During onboarding, a real person sets up your greeting, intake questions, and routing rules with you and confirms them before we take a live call. From then on, receptionists work from your script on every call — the vocabulary, the questions, and the handoffs are your firm's, not a generic service's. When something changes, you update the script and we answer to it.
Is this an AI or a bot answering my phone?
No. Your calls are answered by real people on our team during covered hours — we don't use AI voice agents. Outside covered hours, callers can reach a simple message that a person will follow up on the next business day.
Do you answer 24/7?
Not yet. We currently cover business hours and overflow — the busy stretches when your whole team is mid-deliverable or short-staffed, plus the calls that would otherwise ring out. After-hours coverage is available to a limited number of accounts case-by-case; ask on your discovery call if it's a fit.
How much does it cost?
Plans start at $325/month, billed on the calls we handle — never per minute. There's a one-time $199 setup that may be waived with a 6-month agreement. We'll recommend the right plan on your discovery call.
How soon will I hear back?
Within two business days, almost always sooner. A real person reviews every request and follows up to scope the right coverage for your firm.
Stop sending referrals to voicemail.
One missed referral can cost more than a year of answering. Frontier Reception puts a trained human receptionist on your line — answering in your firm's name, qualifying inquiries with your questions, booking intro calls into your calendar, and protecting the hours your best work needs. Tell us how you answer the phone today, and we'll get you a quote within two business days.
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