When your crews are gloved up and mid-clean, we answer the phone.
Frontier Reception is human front desk support for janitorial and residential cleaning companies. When your crews are on-site and you're out walking a bid, a trained receptionist answers in your company's name — captures the lead, books the walkthrough, takes the complaint call seriously, and sorts the reschedule by your rules. Details reach you by text and email in real time.
Starts at $325/mo · billed on the calls we handle, never per minute
Your callers should hear a person — not a script-reader, not a bot, not a call center.
A calm, trained extension of your front desk.
- Real receptionists, following your instructions
- Your greeting, your tone, your rules
- Documented call notes and intake questions
- Urgent calls routed the way you decide
An AI receptionist or a generic call center.
- Not an automated voice or chat bot
- Not a high-volume call floor reading scripts
- Not a replacement for your team — a support for it
- No headset clichés, no scripts read at your callers
One missed call can be a year of contract revenue.
Your highest-value calls come in while your people are on their hands and knees in someone else's building — and the callers won't wait. Here's what a trained receptionist does with them.
Every bid call reaches a person
A recurring client isn't one job. A house on the route pays every other week for years, and one office contract is a year of revenue from a single call. When a property manager calls for a price and your crew is mid-scrub, we answer in your name, run your intake questions, book the walkthrough, and text you the lead — because they're calling a list, and the first company to answer usually wins.
Complaint calls get caught before contracts get cancelled
A property manager who calls about a missed trash night and hits voicemail doesn't leave a message — they start collecting other bids. We take the complaint in your name, capture the building, the specifics, and when it was noticed, and flag it to you immediately by your rules — so you make it right today instead of finding out in a cancellation notice.
Reschedules, skips, and access handled without a dropped ball
“Skip me this week” and “the lockbox code isn't working” are the calls that quietly wreck a route when they hit voicemail. We take the details, relay the access instructions you've given us, and route the change to whoever runs your schedule — so your crews keep moving and a client never feels ignored.
Real calls, handled by your rules
These are the calls that ring out while your crews are on-site. Here's how a trained receptionist handles each one, following the rules you set during onboarding.
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“I'm looking for a regular cleaner, every other week — what do you charge?”
We answer in your company's name, run your intake questions — bedrooms and baths, square footage, pets, add-ons, preferred day — and book the in-home estimate straight into your calendar. We don't guess at your pricing; you get a lead you can win, texted and emailed in real time.
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“Your crew comes today and I forgot to leave a key — the lockbox code I have isn't working either.”
We relay the access instructions you've given us and route it straight to you or the crew lead, flagged urgent by your rules if the crew's already rolling. We capture and route — we don't dispatch crews or decide priority ourselves — so a locked door doesn't turn into a wasted trip.
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“I need to skip my cleaning this week and move next week to Friday instead.”
We take the client's name, address, and service day, confirm exactly what's changing, and route it to whoever runs your calendar. Your route stays accurate, your crew doesn't drive to an empty house, and the client feels handled — not sent to a voicemail nobody returns.
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“This is the property manager at the Fifth Avenue building — the third floor wasn't touched last night and my tenants are already emailing me.”
We take the complaint down in your company's name — building, floor, what was missed, when — and flag it to you immediately per your rules. A complaint that reaches you the same morning is a fixable miss; one that sits in a voicemail box until Friday is how a contract ends.
Two-day quote
Tell us about your calls; a real person replies within two business days.
No long contract
Month-to-month after setup. A quote is a conversation, not a commitment.
We never sell your data
Encrypted in transit and at rest. No ad tracking on our site, no data brokers — we measure our ads only by the quote requests they send us.
A real Alaska LLC
Frontier Reception is an Alaska limited liability company. Quotes are always free.
Tell us how your calls come in today.
No instant sign-up, no obligation. We'll put together a coverage plan and a custom quote — usually within two business days. A real person reviews every request.
Request coverage
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The questions we hear most.
Will my callers know it's not my own office answering?
No. We answer in your company's name with the greeting and script you give us, and we work from your intake questions. To the property manager collecting bids or the homeowner calling about Thursday's clean, it's simply your front office picking up — not a call center, and not a bot.
Can you handle both my commercial accounts and my residential clients?
Yes. During onboarding we set up your greeting, intake questions, and routing rules for each side of your business — bid requests and building-access details for your janitorial accounts, quotes and reschedules for your house clients. Callers on both lists get the same thing: a person who knows what to ask and gets it to the right place.
Can you handle access details — lockbox codes, keys, gate PINs?
We relay the codes and instructions you've given us and route time-sensitive access problems to the right person fast, per your written rules. What we don't do is improvise: if a situation isn't covered in your instructions, we capture the details and get them to you instead of guessing with someone's building keys.
What if a caller asks something you can't answer?
We work from your script, so routine questions — service areas, what a deep clean includes, how the walkthrough works — get answered in your words. Anything outside it becomes a detailed message routed by your rules. We never guess at your pricing or promise a crew time you haven't confirmed.
Is this an AI or a bot answering my phone?
No. Your calls are answered by real people on our team during covered hours — we don't use AI voice agents. Outside covered hours, callers can reach a simple message that a person will follow up on the next business day.
Do you answer 24/7?
Not yet. We currently cover business hours and overflow — the busy stretches when your crews are mid-clean or short-staffed, plus the calls that would otherwise ring out. After-hours coverage is available to a limited number of accounts case-by-case; ask on your discovery call if it's a fit.
How much does it cost?
Plans start at $325/month, billed on the calls we handle — never per minute. There's a one-time $199 setup that may be waived with a 6-month agreement. We'll recommend the right plan on your discovery call.
How soon will I hear back?
Within two business days, almost always sooner. A real person reviews every request and follows up to scope the right coverage for your company.
Stop losing contracts to the first company that answers.
Your crews can't stop mid-clean to catch the phone — and the bid call that rings out becomes someone else's contract, while the missed complaint call quietly becomes a cancellation. A trained, human receptionist catches both in your company's name. Plans start at $325 a month — less than losing a single client. Tell us how your routes run and we'll send a quote within two business days.
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