When your front desk is on the floor, we’re booking the tour.
Frontier Reception is human front desk support for gyms, studios, and fitness centers. When your staff are checking in the evening rush, coaching a class, or just short a person, a trained receptionist answers in your gym’s name — handles the rate and schedule questions from your script, books the tour straight into your calendar, and routes the urgent call the way you decide.
Starts at $325/mo · billed on the calls we handle, never per minute
Your callers should hear a person — not a script-reader, not a bot, not a call center.
A calm, trained extension of your front desk.
- Real receptionists, following your instructions
- Your greeting, your tone, your rules
- Documented call notes and intake questions
- Urgent calls routed the way you decide
An AI receptionist or a generic call center.
- Not an automated voice or chat bot
- Not a high-volume call floor reading scripts
- Not a replacement for your team — a support for it
- No headset clichés, no scripts read at your callers
A missed call is a missed member.
One membership is a year or more of recurring dues, and most new members call before they ever walk in. Few of them leave a voicemail — they just dial the next gym on the list. The club that answers is the club that gives the tour.
Membership calls end with a tour on your calendar
A new-member call is your highest-value call — a member who stays a year is often $600 to $1,200 in dues before their first personal-training package. We answer when your desk can’t, book the tour straight into your calendar, and text you the lead while the caller is still warm. Plans start at $325 a month — one saved membership covers a month of it, and then some.
A freeze call answered is a member you can still keep
A member calling to freeze or cancel has one foot out the door — and a voicemail box pushes them the rest of the way. We take the reason and the details, route the request to the right person by your rules, and the member hangs up feeling heard. You get the chance to save the relationship before it lapses.
Your staff stay with the members in front of them
Hours, class times, holiday schedules, childcare, day-pass questions — the calls that eat a front desk alive at 5 PM. We answer them from your script so your team keeps checking people in and coaching the floor, and only the calls that actually need you get routed through.
The calls we catch while you run the floor.
Real examples of what a gym’s phone sounds like on a busy day — and what we do with each one, by your rules.
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“What do memberships run — and do you have childcare?”
We answer from your script, capture her goals and start date with your intake questions, and book a tour straight into your calendar. The lead lands in your text and email before she’s hung up — while she’s still deciding which gym gets the visit.
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“I’m at the door with a line behind me — the badge reader isn’t letting anyone in.”
Flagged urgent and routed to your manager’s phone immediately, per the rules you set. We capture and route — we don’t decide priority ourselves — so the person who can fix it hears about it in minutes, not at closing.
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“Is the 5:30 spin class still on tonight? And what are your Saturday hours?”
Answered on the spot from your current schedule — no one pulled off the floor, no caller dumped to voicemail, no “let me find someone.” Routine calls like this are most of your ring volume; we make them invisible.
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“I need to freeze my membership — I’m having surgery next week.”
We take the dates and the reason, and route the request to the person you’ve named for freezes. She feels taken care of at a stressful moment — which is how a freeze stays a freeze instead of becoming a cancellation.
Two-day quote
Tell us about your calls; a real person replies within two business days.
No long contract
Month-to-month after setup. A quote is a conversation, not a commitment.
We never sell your data
Encrypted in transit and at rest. No ad tracking on our site, no data brokers — we measure our ads only by the quote requests they send us.
A real Alaska LLC
Frontier Reception is an Alaska limited liability company. Quotes are always free.
Tell us how your calls come in today.
No instant sign-up, no obligation. We'll put together a coverage plan and a custom quote — usually within two business days. A real person reviews every request.
Request coverage
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The questions we hear most.
Will members and callers know it isn’t my own front desk?
No. We answer in your gym’s name, with your greeting, and work from your script on every call. To a caller it’s simply your front desk — a calm, trained person who knows the class schedule and gets them booked. Most callers never know the reception is handled off-site.
Can you book tours and trials straight into our calendar?
Yes. Tours, trial sessions, and consultations go directly onto your calendar — no back-and-forth, no “someone will call you.” We capture each lead with the exact intake questions you give us and deliver the details by text and email in real time, so your team can follow up while the lead is still warm.
Can you handle billing questions, freezes, and cancellations?
We take the member’s details and route the request to the person you choose — manager, owner, or billing. We don’t process payments or make account changes ourselves; we make sure the request reaches the right hands, and the member reaches a person instead of a voicemail. On a freeze or cancel call, that difference is often what keeps the membership.
How do you learn our gym — schedule, pricing, childcare hours?
During onboarding we set up your greeting, your intake questions, and your routing rules with you, and load the answers you want given — class schedule, hours, amenities, childcare times. A real person configures it and confirms it before we take a live call. If a caller asks something outside your script, we take a detailed message and route it rather than guessing.
Is this an AI or a bot answering my phone?
No. Your calls are answered by real people on our team during covered hours — we don't use AI voice agents. Outside covered hours, callers can reach a simple message that a person will follow up on the next business day.
Do you answer 24/7?
Not yet. We currently cover business hours and overflow — the busy stretches when your desk is checking in the evening rush, coaching a class, or short-staffed, plus the calls that would otherwise ring out. After-hours coverage is available to a limited number of accounts case-by-case; ask on your discovery call if it's a fit.
How much does it cost?
Plans start at $325/month, billed on the calls we handle — never per minute. There's a one-time $199 setup that may be waived with a 6-month agreement. We'll recommend the right plan on your discovery call.
How soon will I hear back?
Within two business days, almost always sooner. A real person reviews every request and follows up to scope the right coverage for your gym.
Stop sending new members to the gym down the street.
Every membership call that hits voicemail is a year of dues walking to whoever answered. Tell us how your calls come in today — the tours, the freeze requests, the 5 PM schedule questions — and we’ll put together a coverage plan and a custom quote for your gym within two business days. Free, and no obligation.
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