When your techs are on the roof, we answer the phone.
Frontier Reception is human front desk support for HVAC companies. When your crews are in attics, on rooftops, or backed up on service calls, a trained receptionist answers in your company's name — books the diagnostic, captures the install lead, and routes the no-heat call the way you decide.
Starts at $325/mo · billed on the calls we handle, never per minute
Your callers should hear a person — not a script-reader, not a bot, not a call center.
A calm, trained extension of your front desk.
- Real receptionists, following your instructions
- Your greeting, your tone, your rules
- Documented call notes and intake questions
- Urgent calls routed the way you decide
An AI receptionist or a generic call center.
- Not an automated voice or chat bot
- Not a high-volume call floor reading scripts
- Not a replacement for your team — a support for it
- No headset clichés, no scripts read at your callers
A missed call is the next company's install.
When the phone rings during a heat wave or a cold snap, the caller isn't waiting around — and most won't leave a voicemail. If you don't pick up, they dial the next HVAC company on the list, and a $9,000 system replacement walks out the door. Here's what changes when a real person answers every time.
Every no-heat and no-cool call reaches a person
When a heat wave or cold snap hits, your phone rings faster than your team can pick up — and every one of those callers is ready to book with whoever answers first. We catch the overflow so "my AC is out" becomes a scheduled diagnostic instead of a voicemail they never wait to leave.
Install and replacement leads don't slip away
A system-replacement quote is the biggest ticket you write all season, and those callers are comparison-shopping in real time. We capture the lead with your exact intake questions — system type, age, the problem, the address — and get it to you by text and email the moment it comes in, while the caller's still deciding. Plans start at $325 a month; one recovered replacement pays for it many times over.
Your techs stay on the job, not on the phone
Your crews are on rooftops and in crawlspaces all day — they can't stop mid-install to answer "when is my tech arriving?" We field the status checks, the tune-up scheduling, and the routine questions, and only route the ones that match your rules, so the work in front of them keeps moving.
What your callers hear
Real calls an HVAC company gets in a day — and exactly how we handle each one by your rules. No scripts we made up; your greeting, your intake, your routing.
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“I've got no heat and the house is freezing — is this an emergency you handle?”
We take the details and route the call exactly the way you've told us to — your on-call line, your dispatcher, or the earliest slot. To be clear: we capture and route; we don't dispatch crews or decide priority for you. Your rules, followed every time.
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“I want to get a quote on replacing my furnace — it's on its last legs.”
We run your exact intake — system type and age, the problem, the address — send the lead by text and email in real time, and book the estimate into your calendar. Replacement shoppers are calling your competitors too — the one that answers and books first usually wins.
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“Is the tech still coming this afternoon? Nobody's called me back.”
The call that pulls a tech off a rooftop to answer it. We take it instead — answer from your script where we can, take a detailed message, and text your dispatcher, so the customer gets a callback without your crew climbing down.
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“It's time for my fall tune-up — can I get on the schedule before it gets cold?”
We pull up your calendar and book the maintenance visit into an open slot, confirm the details with the caller, and note their plan or history the way you've set it up — no back-and-forth, no missed seasonal window.
Two-day quote
Tell us about your calls; a real person replies within two business days.
No long contract
Month-to-month after setup. A quote is a conversation, not a commitment.
We never sell your data
Encrypted in transit and at rest. No ad tracking on our site, no data brokers — we measure our ads only by the quote requests they send us.
A real Alaska LLC
Frontier Reception is an Alaska limited liability company. Quotes are always free.
Tell us how your calls come in today.
No instant sign-up, no obligation. We'll put together a coverage plan and a custom quote — usually within two business days. A real person reviews every request.
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The questions we hear most.
Will my callers know it's not my own front office?
No. We answer in your company's name with the greeting and script you give us, so it sounds like your own dispatcher picked up. Callers get a calm, professional person who knows how to take an HVAC call — not a generic call center reading off a card.
Is this an AI or a bot answering my phone?
No. Your calls are answered by real people on our team during covered hours — we don't use AI voice agents. Outside covered hours, callers can reach a simple message that a person will follow up on the next business day.
Can you book diagnostics and seasonal tune-ups into my calendar?
Yes. We schedule diagnostics, service calls, and maintenance visits directly into your calendar, using your availability and your rules. We confirm the details with the caller so the appointment is set before they hang up — no callback loop, no double-booking.
What if a caller asks something you can't answer — like what a new system costs?
We answer routine questions from the script you give us. Anything past it — pricing, technical diagnosis, warranty judgment calls — we don't guess, and we never quote your rates. We take a detailed message or route the call per your rules, and you get the full context by text and email.
How do you learn my business well enough to answer for it?
During onboarding we set up your greeting, your intake questions, and your routing rules with you — a real person configures it, and we answer from what you've approved, not a generic script. When something changes — a new service area, a booked-out week — you tell us and we update it.
Do you answer 24/7?
Not yet. We currently cover business hours and overflow — the busy stretches when your techs are slammed or short-staffed, plus the calls that would otherwise ring out. After-hours coverage is available to a limited number of accounts case-by-case; ask on your discovery call if it's a fit.
How much does it cost?
Plans start at $325/month, billed on the calls we handle — never per minute. There's a one-time $199 setup that may be waived with a 6-month agreement. We'll recommend the right plan on your discovery call.
How soon will I hear back?
Within two business days, almost always sooner. A real person reviews every request and follows up to scope the right coverage for your HVAC company.
Stop losing heat-wave calls to the next company on the list.
When your crews are in the field and the phone won't stop, a real receptionist answering in your company's name is the difference between a booked diagnostic and a missed install. Tell us your greeting, your intake questions, and your routing rules — we'll handle the rush during business hours and overflow, and get you a quote within two business days.
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