When you're on hold with a carrier, we answer the quote call.
Frontier Reception is human front desk support for independent insurance agencies — personal and commercial lines. When your producers are quoting, your CSRs are buried, or you're stuck on hold with a carrier, a trained receptionist answers in your agency's name: captures the quote lead with your exact intake questions, takes first-notice details on a claim, and logs the COI request — routed the way you decide.
Starts at $325/mo · billed on the calls we handle, never per minute
Your callers should hear a person — not a script-reader, not a bot, not a call center.
A calm, trained extension of your front desk.
- Real receptionists, following your instructions
- Your greeting, your tone, your rules
- Documented call notes and intake questions
- Urgent calls routed the way you decide
An AI receptionist or a generic call center.
- Not an automated voice or chat bot
- Not a high-volume call floor reading scripts
- Not a replacement for your team — a support for it
- No headset clichés, no scripts read at your callers
The first agency to answer usually writes the policy.
Rate shoppers don't leave a voicemail and wait — they dial the next agency on the list. Policyholders calling about a claim, a certificate, or a bill want a person, not a mailbox — and the ones who can't reach you start shopping the renewal. When your producers and CSRs are already on the phone, we're the ones who pick up.
Every quote call becomes a lead on a producer's desk
A quote call is a policy you haven't written yet — and the shopper is dialing down a list. We answer when your producers can't, capture the details on your quote sheet, and deliver the lead by text and email while they're still shopping. A bundled auto-and-home household is years of renewal commission; plans start at $325 a month — roughly the first-year commission on one.
Claims callers reach a calm person, not a mailbox
When a policyholder calls right after a fender-bender or a burst pipe, they're rattled — and a voicemail makes it worse. We take the first-notice details you specify — who, what, when, where, injuries yes or no — and route the call by your claims rules. We never file the claim or touch coverage questions; we make sure nothing about the loss falls through the cracks.
COIs, ID cards, and billing calls stop eating producer days
Certificate requests, ID cards, billing questions, added drivers — the calls that bury an agency while it's trying to quote new business. We log each one against your questions and deliver it by text and email in real time, so your CSRs work from clean notes instead of callback stickies. And a policyholder who reached a person isn't the one shopping the renewal.
Real calls your agency gets — handled your way
A few of the calls that hit an independent agency in a normal week — and what we do with each one, following the rules you set during onboarding.
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“I'm shopping my auto and home — the renewal came in way higher and I want a couple of quotes before it renews.”
We run your quote intake — name, contact, ZIP, vehicles and drivers, current carrier and x-date, prior claims — and send the lead by text and email to the producer you name, so it's being worked while the shopper is still dialing down their list.
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“I was just rear-ended — the other car is pretty banged up. What do I do?”
We stay calm and collect the first-notice details you've told us to gather — policyholder, date, location, other party, injuries yes or no — then route it per your claims rules. We capture and hand off; we don't file claims, give coverage advice, or dispatch emergency services.
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“We need a certificate of insurance for a job that starts Monday — the GC won't let our crew on site without it.”
We log the COI request against your checklist — named insured, certificate holder, project, additional-insured wording, deadline — flag it time-sensitive per your rules, and deliver it to your CSR team by text and email, so it's queued for Monday instead of sitting in a voicemail box.
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“My renewal just jumped $400 and honestly I'm thinking about switching.”
We listen, take the policy number, what changed, and the best callback number, and flag it as a retention call to the person you name — no rate talk from us. Your producer makes the save call before the policyholder finishes shopping it around.
Two-day quote
Tell us about your calls; a real person replies within two business days.
No long contract
Month-to-month after setup. A quote is a conversation, not a commitment.
We never sell your data
Encrypted in transit and at rest. No ad tracking on our site, no data brokers — we measure our ads only by the quote requests they send us.
A real Alaska LLC
Frontier Reception is an Alaska limited liability company. Quotes are always free.
Tell us how your calls come in today.
No instant sign-up, no obligation. We'll put together a coverage plan and a custom quote — usually within two business days. A real person reviews every request.
Request coverage
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The questions we hear most.
Will my callers know it's not my own front desk?
No. We answer in your agency's name with the greeting and script you give us, so a caller hears your agency on a busy day — not an answering service. Receptionists work from your intake questions and routing rules on every call, not a generic call-center card.
Can you capture quote leads with my exact intake questions?
Yes. We use your quote sheet — the same questions your producers ask on a new-business call. Auto, home, life, commercial, whatever lines you write: we collect the fields you specify, then deliver the lead by text and email in real time so a producer can work it while the shopper is still deciding.
Can you handle claims calls — where's the line?
We take first-notice-of-loss details and route the call by your agency's rules — that's the line. We never file a claim, bind or interpret coverage, quote a rate, or give advice; those stay with your licensed staff. Think of us as the calm person who captures the loss cleanly and gets it to the right desk fast.
How do you learn our lines, carriers, and procedures?
During onboarding we set up your greeting, your intake questions by line of business, and your routing rules with you — a real person configures it and confirms it before we take a live call. From then on, every call follows your agency's script, so what a caller hears is your process, not a generic one.
Is this an AI or a bot answering my phone?
No. Your calls are answered by real people on our team during covered hours — we don't use AI voice agents. Outside covered hours, callers can reach a simple message that a person will follow up on the next business day.
Do you answer 24/7?
Not yet. We currently cover business hours and overflow — the busy stretches when your CSRs are buried in renewals or short-staffed, plus the calls that would otherwise ring out. After-hours coverage is available to a limited number of accounts case-by-case; ask on your discovery call if it's a fit.
How much does it cost?
Plans start at $325/month, billed on the calls we handle — never per minute. There's a one-time $199 setup that may be waived with a 6-month agreement. We'll recommend the right plan on your discovery call.
How soon will I hear back?
Within two business days, almost always sooner. A real person reviews every request and follows up to scope the right coverage for your agency.
Stop losing quotes — and renewals — to the agency that answered.
The next quote call lands while you're on with a carrier — and the shopper won't leave a voicemail. A trained receptionist answers in your agency's name, captures the lead on your quote sheet, takes first-notice details on claims, and logs the COIs and billing calls that eat your day. Request a quote and we'll follow up within two business days.
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