When your crew is under a sink, we answer the burst-pipe call.
Frontier Reception is human phone support for plumbing shops. When your techs are under a sink, in a crawlspace, or driving between jobs, a trained receptionist answers in your company's name — books the service window, captures the leak details, and routes urgent calls by your rules. The caller reaches a person instead of a voicemail, and the job lands on your board — not with whoever picked up first.
Starts at $325/mo · billed on the calls we handle, never per minute
Your callers should hear a person — not a script-reader, not a bot, not a call center.
A calm, trained extension of your front desk.
- Real receptionists, following your instructions
- Your greeting, your tone, your rules
- Documented call notes and intake questions
- Urgent calls routed the way you decide
An AI receptionist or a generic call center.
- Not an automated voice or chat bot
- Not a high-volume call floor reading scripts
- Not a replacement for your team — a support for it
- No headset clichés, no scripts read at your callers
A missed call is a booked job — gone to the next plumber.
When a pipe bursts, nobody leaves a voicemail and waits — water damage compounds by the minute, and the first shop to answer usually gets the job. Your techs can't pick up with their hands in a P-trap, so we do, in your company's name, and turn a ringing phone into a scheduled job instead of a lost one.
The “can you come today?” call books before they dial the next shop
A leaking water heater or a backed-up main is a caller ready to hire right now — and they'll dial the next plumber the second they hit voicemail. We answer while your crew's on a job, capture the address and the symptoms, and put them on your schedule before they call anyone else. From $325 a month, one saved water-heater swap covers months of the service; a repipe covers the year.
Urgent calls reach your on-call tech — by your rules, not ours
A burst pipe needs the full story before it goes anywhere: what's leaking, how bad, whether the main is shut off. We capture it with your intake questions and route by the rules you set — straight to your on-call tech's cell, or held for the next open window. You define what counts as an emergency; we get it to the right person fast.
“Is my tech still coming?” stops pulling a plumber off the job
The running-late check-ins, the reschedules, the warranty questions — the calls that pull a tech out from under a sink to answer a cell phone. We answer the routine ones from your script, confirm appointment windows, and text you anything that needs action, so your crew stays on billable work instead of playing dispatcher.
Real plumbing calls, handled your way
These are the calls that come in while your phone rings out in a truck. Here's what a receptionist does with each — always by the rules you set on your discovery call.
-
“There's water coming through my kitchen ceiling — I need somebody out here now.”
We get the address, what's flooding, and whether the main is shut off, then follow your urgent-call rules to the letter — your on-call tech's cell, a flagged message, however you've set it up. We capture and route fast; we don't dispatch crews or make the priority call ourselves.
-
“I need a quote on repiping the whole house — it's all galvanized and the pressure keeps dropping.”
We capture the property details, the age of the plumbing, and what they've noticed, log it as an estimate request with everything your estimator needs, and book the walkthrough into the calendar you already use if that's how you run quotes. It lands by text and email as a real lead — not a half-heard voicemail.
-
“Is your guy still coming this afternoon? It's almost three and I took off work.”
We pull up the appointment, confirm the window or check status the way you've set it up, and let the caller know where things stand. If the tech's running behind, we pass the message both ways — so nobody's watching the driveway, and nobody's calling your cell to ask.
-
“The sink you fixed last month is dripping again — is that covered?”
We take the original job details and the new symptom, note it as a warranty callback, and route it by your rules — without guessing at what's covered. The customer feels taken care of, and you get a clean record instead of a vague voicemail three days later.
Two-day quote
Tell us about your calls; a real person replies within two business days.
No long contract
Month-to-month after setup. A quote is a conversation, not a commitment.
We never sell your data
Encrypted in transit and at rest. No ad tracking on our site, no data brokers — we measure our ads only by the quote requests they send us.
A real Alaska LLC
Frontier Reception is an Alaska limited liability company. Quotes are always free.
Tell us how your calls come in today.
No instant sign-up, no obligation. We'll put together a coverage plan and a custom quote — usually within two business days. A real person reviews every request.
Request coverage
Fields marked * are required. Takes about a minute · No obligation.
The questions we hear most.
Will my callers know it's not my own front desk?
No. We answer in your company's name with the greeting and script you give us, so it sounds like your shop picked up. Callers talk to a trained receptionist who follows your rules — most never realize the call was answered off-site.
What happens when a real emergency comes in — a burst pipe, no water?
We take the full picture — what's leaking, how bad, whether the water's shut off — and route it exactly by your rules, straight to whoever's on call. We don't dispatch crews or decide priority for you; we capture what's happening and get it to your team fast, so the judgment call stays with a plumber, not a receptionist.
What if a caller asks for a price or something you can't answer?
We answer what your script covers and take a detailed message for what it doesn't. We never guess at your pricing or promise arrival times on your behalf — the caller hears that the right person will confirm it, and you get the question with their details by text and email. No made-up answers in your company's name.
How do you learn how my shop runs?
During onboarding, a real person sets up your greeting, your intake questions, your service area, and your routing rules with you — what counts as an emergency, who's on call, how far out to book. From the first covered call, receptionists work from that script, and you can tighten it as you go.
Is this an AI or a bot answering my phone?
No. Your calls are answered by real people on our team during covered hours — we don't use AI voice agents. Outside covered hours, callers can reach a simple message that a person will follow up on the next business day.
Do you answer 24/7?
Not yet. We currently cover business hours and overflow — the busy stretches when your crew is in the field or short-staffed, plus the calls that would otherwise ring out. After-hours coverage is available to a limited number of accounts case-by-case; ask on your discovery call if it's a fit.
How much does it cost?
Plans start at $325/month, billed on the calls we handle — never per minute. There's a one-time $199 setup that may be waived with a 6-month agreement. We'll recommend the right plan on your discovery call.
How soon will I hear back?
Within two business days, almost always sooner. A real person reviews every request and follows up to scope the right coverage for your shop.
Stop losing today's jobs to voicemail.
Your best calls come in while your crew's hands are full — and a caller with water on the floor hires whoever answers first. Let a real person pick up in your company's name, book the work, and route the urgent ones your way. Tell us how your shop runs and we'll send a quote within two business days.
Request a Quote →