When every tech is on a loss, a calm human answers the next panicked call.
Frontier Reception is human phone support for water, fire, mold, and storm restoration companies. While your techs pull pad, set air movers, and work the next loss, a trained receptionist answers in your company's name — calms the homeowner watching water spread, captures the loss and insurance details your intake calls for, and flags true emergencies immediately, by your rules.
Starts at $325/mo · billed on the calls we handle, never per minute
Your callers should hear a person — not a script-reader, not a bot, not a call center.
A calm, trained extension of your front desk.
- Real receptionists, following your instructions
- Your greeting, your tone, your rules
- Documented call notes and intake questions
- Urgent calls routed the way you decide
An AI receptionist or a generic call center.
- Not an automated voice or chat bot
- Not a high-volume call floor reading scripts
- Not a replacement for your team — a support for it
- No headset clichés, no scripts read at your callers
The daytime call you miss is a five-figure loss handed to the next name on the list.
Restoration is won on the first call. Water damage compounds by the hour, and a homeowner watching it spread doesn't leave a voicemail — they dial the next company until a person picks up. When that call comes while every tech is already on a loss, someone still has to answer.
A stressed caller reaches a calm human, not a voicemail
Someone whose kitchen is flooding is scared and moving fast. A trained receptionist picks up in your name, slows them down, and walks them through what you need — instead of a recording asking for a message while the water spreads. That calm first minute is usually why they stop dialing — and next to one lost dry-out job, $325 a month isn't a hard call.
The loss and carrier details captured right the first time
We ask your exact intake questions — type of damage, when it started, source stopped or still active, homeowner or renter, carrier and claim status, property address — so your estimator rolls up already knowing the job. No callback tag just to find out what's actually going on.
True emergencies routed the way you decide
You tell us what counts as urgent and who gets flagged. The active-loss caller reaches your team immediately, while the estimate request and the mold question get handled without pulling anyone off a job. We take details and route by your rules — we don't dispatch crews, and we don't guess.
The calls we take while your crews are working
Four real calls from a restoration company's afternoon — and what we do with each one, by your rules.
-
“My basement is flooding right now — there's water coming up through the floor and I don't know what to do.”
We keep them calm, confirm whether the water is shut off, and capture the address, the source, and how far it's spread. That meets your urgent rule — flagged to your team immediately with details by text and email, routed by your rules (we don't dispatch or decide priority). The caller hangs up knowing what happens next.
-
“We had a kitchen fire last night. Our adjuster told us to line up a restoration company.”
We capture the loss details, the carrier, the claim number if they have it, and the adjuster's name, then log it as an insurance-referred loss the way you want it tagged. Your estimator gets a complete lead in real time — not a name and a number with no context.
-
“I think there's mold behind our bathroom wall — can someone come look at it?”
Not an active loss, so nobody gets pulled off a job. We capture where it is, how long it's been there, and any water history, then book the inspection straight into your calendar or route it to your scheduler — whichever your rules say.
-
“You're drying out our house right now — when is someone coming back to check the equipment?”
We take a detailed message tied to the active job and route it to the crew chief or project manager you've named. The homeowner hears a person who knows the company instead of a voicemail box, and your crew isn't interrupted mid-dry-out for a scheduling question.
Two-day quote
Tell us about your calls; a real person replies within two business days.
No long contract
Month-to-month after setup. A quote is a conversation, not a commitment.
We never sell your data
Encrypted in transit and at rest. No ad tracking on our site, no data brokers — we measure our ads only by the quote requests they send us.
A real Alaska LLC
Frontier Reception is an Alaska limited liability company. Quotes are always free.
Tell us how your calls come in today.
No instant sign-up, no obligation. We'll put together a coverage plan and a custom quote — usually within two business days. A real person reviews every request.
Request coverage
Fields marked * are required. Takes about a minute · No obligation.
The questions we hear most.
Do you answer 24/7?
Not yet. We currently cover business hours and overflow — the busy stretches when your crews are all out on losses and the office can't get to the phone, plus the calls that would otherwise ring out. After-hours coverage is available to a limited number of accounts case-by-case; ask on your discovery call if it's a fit.
Will my callers know it's not my own front office?
No. We answer in your company's name, with your greeting and your script. To the homeowner with water in the basement, they reached your office — because a real person did answer, took their details, and told them what happens next.
Can you capture the loss and insurance details my estimators actually need?
Yes. Your intake is built with you — type of damage, when it started, source stopped or still spreading, homeowner or renter, carrier and claim status, adjuster if one's assigned, property address, best callback number. Your estimator gets the full picture by text and email in real time, not a slip that says “water damage, call back.”
What if a caller asks about pricing, deductibles, or their claim?
We take a detailed message and get it to the right person on your team fast. We don't quote your rates, estimate a job, interpret coverage, or give insurance advice — that stays with your estimators and the caller's carrier. The caller hears a clear “here's what happens next” instead of a guess, and you get the question with everything needed to answer it.
How do you learn my company well enough to answer for it?
During onboarding we set up your greeting, script, intake questions, and routing rules with you — what counts as urgent, who gets flagged, what you want asked on every new loss. A real person configures it and adjusts as you refine it. Your callers hear your company, not a generic answering service.
Do you use AI or a bot to answer the phone?
No. Your calls are answered by real people on our team during covered hours — we don't use AI voice agents. Outside covered hours, callers can reach a simple message that a person will follow up on the next business day.
How much does it cost?
Plans start at $325/month, billed on the calls we handle — never per minute. There's a one-time $199 setup that may be waived with a 6-month agreement. We'll recommend the right plan on your discovery call.
How soon will I hear back?
Within two business days, almost always sooner. A real person reviews every request and follows up to scope the right coverage for your restoration company.
Stop losing the flooded-basement call to the next name on the list.
A homeowner with water rising doesn't wait for a callback — the first restoration company to answer usually wins the loss. Tell us how you run your calls, and a trained receptionist will answer in your name, capture the loss and carrier details, and route urgent calls your way. A real person reviews every request and follows up within two business days.
Request a Quote →