When your crew's on the roof, we answer the phone.
Frontier Reception is human front-desk support for roofing companies. When your crews are on a roof, out on estimates, or buried after a wind or hail storm, a trained receptionist answers in your company's name — takes the leak details, captures the insurance-claim job, and books the inspection onto your calendar before that homeowner dials the next roofer on the list.
Starts at $325/mo · billed on the calls we handle, never per minute
Your callers should hear a person — not a script-reader, not a bot, not a call center.
A calm, trained extension of your front desk.
- Real receptionists, following your instructions
- Your greeting, your tone, your rules
- Documented call notes and intake questions
- Urgent calls routed the way you decide
An AI receptionist or a generic call center.
- Not an automated voice or chat bot
- Not a high-volume call floor reading scripts
- Not a replacement for your team — a support for it
- No headset clichés, no scripts read at your callers
A missed storm call is a job on your competitor's calendar.
Roofing demand doesn't trickle in — it spikes. The morning after a storm, every homeowner in the county is dialing every roofer in the book while the door-knockers work the same streets. The first company to answer usually wins the roof — and your crews can't take that call from a ladder. We can.
One missed storm call can be a five-figure roof
Most storm callers won't leave a voicemail — they hang up and dial the next roofer, and the door-knocker may already be on their porch. Each of those calls can be a full replacement, often insurer-paid. We pick up while your crews are on the job, so “my roof is leaking” becomes a booked inspection. Plans start at $325 a month; one caught roof pays for months of coverage.
Leak, roof, and claim details captured right
We ask your intake questions the way you'd ask them — where it's leaking, roof type and age, one or two stories, storm date, whether a claim is open and when the adjuster is coming. Your estimator gets a clean lead by text and email with everything needed to price the job, instead of a half-heard voicemail and three rounds of phone tag.
Inspections booked while you're still on the ladder
We book inspections and estimates straight into your calendar by your rules — service area, crew availability, the buffer you need between stops. The homeowner hangs up with a real day and time on the first call, which is usually the moment they stop calling other roofers.
Real roofing calls, handled your way
These are the calls that come in while your crew is nailing down a job and nobody's at a desk. Here's how we handle each one, following the rules you set.
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“We had that hailstorm last night and now there's water coming through my ceiling — how fast can someone get out here?”
We capture the leak location, roof type, and storm date, and book the next inspection opening in that area. If your rules flag an active leak, we route it to you immediately so you decide how fast to move — we capture and route; we don't dispatch crews or set priority ourselves.
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“My insurance adjuster is coming Tuesday and I need my roofer there to meet him — can you set that up?”
We capture the carrier, the claim number if they have one, and the adjuster's date and window, log it as an insurance-claim job, and route it to whoever handles adjuster meetings. Your team gets the full note by text and email — no missed adjuster appointment, no lost claim job.
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“I just want a ballpark — is it cheaper to patch this or replace the whole roof?”
We don't quote or diagnose over the phone — that's your estimator's call, and a guessed number only costs you the job. We capture the roof details and what they're seeing, book the inspection, and set the expectation that pricing comes after someone's been on the roof.
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“You replaced my roof two years ago and now there's a drip around the chimney — is that under warranty?”
We flag it as a past customer, take the details — where the drip is, when it started — and route it to whoever handles service and warranty work by your rules. We never rule on what's covered; that stays your call. The customer hears their roofer picked up and is on it.
Two-day quote
Tell us about your calls; a real person replies within two business days.
No long contract
Month-to-month after setup. A quote is a conversation, not a commitment.
We never sell your data
Encrypted in transit and at rest. No ad tracking on our site, no data brokers — we measure our ads only by the quote requests they send us.
A real Alaska LLC
Frontier Reception is an Alaska limited liability company. Quotes are always free.
Tell us how your calls come in today.
No instant sign-up, no obligation. We'll put together a coverage plan and a custom quote — usually within two business days. A real person reviews every request.
Request coverage
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The questions we hear most.
Will my callers know it's not my own office answering?
No. We answer in your company's name with the greeting and script you give us, ask your intake questions, and follow your rules. To the homeowner it's simply your roofing company picking up the phone — which, the morning after a storm, is exactly the company they hire.
Do your receptionists actually understand roofing calls?
They work from a script and intake built with you, in your vocabulary — storm damage, leak locations, roof type and age, claim status, adjuster meetings. They don't need to climb a roof to take a clean lead; they need to ask your questions the way you would, and that's exactly what we set up together during onboarding.
Can you handle insurance-claim calls and adjuster meetings?
We capture everything you need on a claim — the carrier, claim status, adjuster date, roof and storm details — and route it to whoever runs claims for you. What we don't do is give insurance advice, tell a homeowner what's covered, or file anything on their behalf. We take the details and get them to the right person on your team, fast.
What if a caller asks something we haven't scripted?
We don't guess — no improvised prices, no promises about scheduling or coverage your team hasn't made. The receptionist takes a detailed message, tells the caller exactly who will follow up, and routes it by your rules. You'd rather explain something once to us than have a caller told the wrong thing in your name.
Is this an AI or a bot answering my phone?
No. Your calls are answered by real people on our team during covered hours — we don't use AI voice agents. Outside covered hours, callers can reach a simple message that a person will follow up on the next business day.
Do you answer 24/7?
Not yet. We currently cover business hours and overflow — the busy stretches when your crews are up on a roof or a storm has the phones slammed, plus the calls that would otherwise ring out. After-hours coverage is available to a limited number of accounts case-by-case; ask on your discovery call if it's a fit.
How much does it cost?
Plans start at $325/month, billed on the calls we handle — never per minute. There's a one-time $199 setup that may be waived with a 6-month agreement. We'll recommend the right plan on your discovery call.
How soon will I hear back?
Within two business days, almost always sooner. A real person reviews every request and follows up to scope the right coverage for your company.
Stop losing storm jobs to whoever answers first.
The next storm will light up your phone whether or not anyone's free to answer it. A real person can catch those calls in your company's name, get the claim and leak details right, and put inspections on your calendar — while your crews stay on the roof. Tell us how you run your calls and we'll send a quote within two business days.
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