When the storm hits and your plows are out, we answer the phone.
Frontier Reception is human call support for snow removal companies. When a system rolls in and every truck you own is out pushing, a trained receptionist answers in your company's name — takes the address, the priority, and the access notes, routes urgent lots by your rules, and texts you the lead before that caller dials the next plow company in their contacts.
Starts at $325/mo · billed on the calls we handle, never per minute
Your callers should hear a person — not a script-reader, not a bot, not a call center.
A calm, trained extension of your front desk.
- Real receptionists, following your instructions
- Your greeting, your tone, your rules
- Documented call notes and intake questions
- Urgent calls routed the way you decide
An AI receptionist or a generic call center.
- Not an automated voice or chat bot
- Not a high-volume call floor reading scripts
- Not a replacement for your team — a support for it
- No headset clichés, no scripts read at your callers
A missed storm call is a lost contract.
Your phone is busiest exactly when you can't answer it — the moment the snow starts, prospects, accounts, and property managers all call at once, and every truck you own is out pushing. Here's what a person on the line changes.
Storm-rush callers reach a person, not your voicemail
The moment a system drops, the line lights up with “can you get me today?” — while every driver is behind a plow. Most of those callers won't leave a voicemail; they hang up and dial the next company in their contacts. We pick up when your crews can't, so a same-day push becomes a logged job with an address and a priority instead of somebody else's ticket.
Clean tickets for your dispatch board, not phone tag
An address alone doesn't cut it mid-storm. We work your exact intake questions — trigger depth, gate codes, steep or gravel drives, where to stack the berm, sanding — so your dispatcher gets a route-ready ticket. And the “did you get to my lot yet?” status calls become one routed message instead of your cell ringing in the cab.
Fall contract calls become walkthroughs on your calendar
The contracts you sign in the fall are the whole winter's revenue — one commercial lot can be a five-figure season, and the property managers who need documented service don't wait around on an unanswered phone. We take the property details, ask your intake questions, and book the site walkthrough straight into your calendar. At $325 a month, coverage costs less than most single-driveway seasonal contracts.
Real snow calls, handled your way
These are the calls that start the minute the snow does — and what a trained receptionist does with each one, following your rules.
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“My driveway’s steep and my old plow guy retired — can I get on your seasonal list before the first storm hits?”
We take the address and the driveway details your intake asks for — steep, gravel, where to pile the snow — book the estimate into your calendar, and text you the lead. A residential seasonal contract gets signed before the first flake instead of lost to the next company’s voicemail.
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“We got a foot overnight and the clinic lot has to be clear before we open at eight — are you still doing our account?”
We confirm the account from your list, flag it at the priority you've set for medical and commercial lots, and get it to your dispatcher immediately with the deadline noted. We don't promise arrival times or dispatch crews ourselves — we capture, flag, and route so a contract obligation doesn't slip.
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“It's almost nine and my lot still isn't cleared — my tenants are slipping on the ice. When is your guy coming?”
We log the property, the time, and the complaint, answer what your script covers, and route one time-stamped message to your dispatcher — instead of your cell ringing in the cab all morning. No ETA promises — that stays your team's call. The property manager gets a written record; you get your morning back.
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“My elderly mom's on your list and her walk is iced over — she can barely get to the mailbox.”
We pull up the address, note the access details, flag it at the priority you've set for vulnerable customers, and route it per your rules. We're honest with the caller: we take the details and get them to the right person — we don't dispatch emergency services or decide priority ourselves.
Two-day quote
Tell us about your calls; a real person replies within two business days.
No long contract
Month-to-month after setup. A quote is a conversation, not a commitment.
We never sell your data
Encrypted in transit and at rest. No ad tracking on our site, no data brokers — we measure our ads only by the quote requests they send us.
A real Alaska LLC
Frontier Reception is an Alaska limited liability company. Quotes are always free.
Tell us how your calls come in today.
No instant sign-up, no obligation. We'll put together a coverage plan and a custom quote — usually within two business days. A real person reviews every request.
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The questions we hear most.
Will my callers know it's not my own crew answering?
No. We answer in your company's name with the greeting and script you give us — to a caller in the middle of a storm, they've simply reached your office. You get the address, priority, and access notes by text and email while the details are fresh, and you decide what happens next.
Can you capture the details my plow routes actually need?
Yes — that's the point. We use your exact intake questions, so every call comes back with the property address, the priority level, and the access details your dispatcher needs: gate codes, trigger depth, steep or gravel drives, where to stack the berm. And we can book seasonal-contract walkthroughs straight into your calendar.
What if a caller asks something you can't answer — an ETA, a price, whether they're covered?
We work from what you give us. If your account list shows they're covered, we say so; if your script answers it, we answer it. What we never do is guess — no ETAs, no pricing calls, no committing your crews. We take the details, flag the priority, and route the call to your team, and the caller knows a real person has their message.
How do you learn my routes, accounts, and pricing?
During onboarding, a real person sets up your greeting, intake questions, priority rules, and routing with you — which accounts jump the line, what your seasonal intake has to capture, what dispatch needs on every ticket. We answer from your script, not a generic one, and you can update it as the season changes. Start with the free quote and we'll scope the rest on your discovery call.
Is this an AI or a bot answering my phone?
No. Your calls are answered by real people on our team during covered hours — we don't use AI voice agents. Outside covered hours, callers can reach a simple message that a person will follow up on the next business day.
Do you answer 24/7?
Not yet. We currently cover business hours and overflow — the busy stretches when your crews are slammed mid-storm or short-staffed, plus the calls that would otherwise ring out. After-hours coverage is available to a limited number of accounts case-by-case; ask on your discovery call if it's a fit.
How much does it cost?
Plans start at $325/month, billed on the calls we handle — never per minute. There's a one-time $199 setup that may be waived with a 6-month agreement. We'll recommend the right plan on your discovery call.
How soon will I hear back?
Within two business days, almost always sooner. A real person reviews every request and follows up to scope the right coverage for your snow removal company.
Stop losing storm-day contracts to voicemail.
When the next system rolls in, every truck you own will be out pushing — and the phone will be ringing with the season's work. Frontier Reception puts a real person on the line: your company's name, your intake questions, your priority rules. Tell us how you run your routes and we'll scope coverage that fits. Free quote within two business days.
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